Privacy policy

Effective November 5, 2026.

At DelRío Adventure we look after our travelers’ data the way we look after the river: with respect, and without taking more than we need. This policy explains what data we collect, why, who we share it with and how you can exercise your rights, under Colombian data protection law (Law 1581 of 2012 and Decree 1074 of 2015).

1. Data controller

DelRío Adventure — David DelRío, guide and operator of sport fishing and ecotourism trips.
National Tourism Registry (RNT): 187281.
Location: Inírida, Guainía, Colombia.
Email for data protection matters: hola@delrioadventure.com
Phone and WhatsApp: +57 305 785 5660.

2. What we collect

Traveler account: name, email, phone, preferred language and password (stored encrypted; no one on our team can see it).
Bookings and trips: chosen experience and dates, number of companions, fishing experience, gear checklist (backpack) and messages you send us through the site or WhatsApp.
Travel data: ID or passport, nationality and date of birth, when needed for guest registration, reporting foreign travelers to Migración Colombia, permits, insurance or transport.
Health data and emergency contact (sensitive data): allergies, medical conditions or medication we should know about to look after you in remote areas. Providing them is optional, but without them we cannot anticipate certain situations.
Lodge shop: products ordered and the payment method agreed.
Photos and videos from the trips in which you appear (see section 8).
Technical data: cookies needed to keep you signed in and remember your language. We do not use advertising cookies or sell profiles.

3. Why we use it

To create and manage your account, bookings and messages.
To organize trip logistics: transport, lodging, meals, guides, permits and insurance.
To keep you safe during the activities and act in an emergency.
To send you notices about your bookings, schedule changes and preparation reminders.
To meet legal, accounting and tax obligations and respond to authorities.
With your separate consent, to send you news and new seasons. You can unsubscribe at any time.

4. Who we share it with

We never sell or rent your data. We only share what is strictly necessary with:

Guides, boat operators, transport providers, lodges and communities that are part of your trip.
Insurers and medical services, for insurance or an emergency.
Authorities when the law requires it, such as Migración Colombia, DIAN or AUNAP.
Technology providers that host the site and email (Hostinger). Their servers may be outside Colombia; by accepting this policy you authorize that transfer, made to providers offering adequate protection.

5. Your rights

As the owner of your data you can, at any time and free of charge:

Access, update and correct your data.
Request proof of the consent you gave us.
Know how your data has been used.
Withdraw your consent or ask us to delete your data, unless there is a legal or contractual duty to keep it.
File a complaint with Colombia’s Superintendence of Industry and Commerce (SIC) after contacting us.

You can update most of your data yourself from My account.

6. How to exercise them

Email hola@delrioadventure.com with your name, your request and how we should reply.

Inquiries: answered within 10 business days, extendable by 5 if we tell you why.
Claims (correction, update or deletion): answered within 15 business days, extendable by 8 if we tell you why.

7. How long we keep it

While you have an active account or business relationship with us, and afterwards for as long as accounting, tax and tourism rules require. Health data is deleted when the trip ends, unless an incident occurred that we must document.

8. Photos and videos

During the trips we take photos and videos for your memories (the Memories section of your account) and to show our work. We only publish images in which you can be recognized with your permission. If you prefer not to appear, tell us before or during the trip and we will respect it; you can also ask us to remove an image already published.

9. Children and teenagers

We only process data of minors with the consent of their parent or legal guardian, always in their best interest.

10. Security

We use a secure connection (HTTPS), encrypted passwords and restricted access to information. No system is infallible: if a security incident ever occurs, we will notify you and report it to the authority as the law requires.

11. Changes to this policy

If we make important changes, we will publish them here and notify you by email or in your account before they apply.